1) For hygiene and safety reasons, we do not accept returns or exchanges on the following items once sold or delivered. Additionally, doorstep cancellations are not allowed for these products:

• Sanitary Pads
• Baby Diapers
• Adult Diapers

2) Please ensure you review your order carefully before completing the purchase.

3) Refunds and Exchange (Only in Case of Damaged or Wrong Items)

4) Refunds and Exchange will only be considered under the following conditions:

• You have received the wrong product (wrong variant).
• The product delivered is damaged or defective.
• The product was expired or has a manufacturing defect upon arrival.

In such cases, please notify us within 3 days of delivery by emailing us at [care@niraabysdg.com] with your order number and clear photos of the product and packaging. Once verified, we will process the exchange/replacement within 5–10 days, depending on your location.

5) Description of the issue: 

• Once reviewed and approved, we will initiate a refund or replacement as per your preference.

6) Refund Process: 

• Approved refunds will be credited within 3–10 business days to the original payment method.
• In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer after obtaining bank details from the customer.

Important Notes:

• Products must be unused, unopened, and in original packaging to be eligible for a refund (in applicable cases).
• We reserve the right to reject refund or replacement requests that do not comply with our policy.